Service Representative

TOP JOB RESPONSIBILITIES:

• Answers phone calls and utilizes knowledge of credit union products data systems and webbased applications to provide information answer questions and assist with requests and concerns for both member and nonmember callers.
• Completes required member verification reviews accounts relay company and credit union policy/procedures and communicates with management or other teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital cards or loansrelated queue and processes related transactions.

Other responsibilities and opportunities:

• Corresponds with other departments and management through email for additional requests or research.
• Additional jobrelated projects and duties as assigned by management.

QUALIFICATIONS & SKILLS:

• 6 months of experience in customer service is preferred.
• Excellent written and verbal communication.
• Thrives in a fastpaced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured and procedure driven position.

Remote Work :

No