Croatian Customer Support In Cluj

Key Responsibilities:

• Respond to customer inquiries via phone email and chat in Croatian.
• Assist customers with productrelated questions troubleshooting and general information.
• Ensure timely resolution of issues while maintaining a high standard of customer service.
• Document customer interactions and feedback accurately in our systems.
• Collaborate with internal teams to escalate and resolve complex issues.
• Contribute to process improvements to enhance the customer experience.

Requirements:

• Native Croatian speaker with excellent communication skills.
• B2 level proficiency in English.
• Previous experience in customer support or a related field is preferred.
• Strong problemsolving abilities and a customercentric approach.
• Ability to work independently and as part of a team.
• Proficient in using computer systems and software applications.

What We Offer:

• Competitive salary and performancebased bonuses.
• Comprehensive training and ongoing support to help you succeed.
• Opportunities for career advancement within the company.
• A dynamic and collaborative work environment.

Remote Work :

No