Patient Call Center Services

• • About Company (Work From Home) Position

    Empowering Digital Transformation through Social Media & IT Services

    With over 20 years of experience in managing customer services across inbound and outbound segments specifically in the Telecom and international sectors I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cuttingedge technologies and tailored strategies.

  • What we are Looking For

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders modifications and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computer

  • Customer Service Representative Responsibilities:

    • Maintaining a positive empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders forms applications and requests.
    • Keeping records of customer interactions transactions comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Customer Service Representative Requirements:

    • High school diploma general education degree or equivalent.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.
    • Experience working with customer support.

Remote Work :

No