Patient Call Center Services
Patient Call Center Services
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Job Description
- About Company (Work From Home) Position
Empowering Digital Transformation through Social Media & IT Services
With over 20 years of experience in managing customer services across inbound and outbound segments specifically in the Telecom and international sectors I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cuttingedge technologies and tailored strategies.
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What we are Looking For
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders modifications and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computer
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Customer Service Representative Responsibilities:
- Maintaining a positive empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders forms applications and requests.
- Keeping records of customer interactions transactions comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- About Company (Work From Home) Position
Remote Work :
No
Employment Type
Full Time
