Network Operations Center Manager Jobs in RCN Technologies in Any - USA

Jobs by Experience

4-5years

Job Location

USA

Monthly Salary

60000 - 60000

Vacancy

1 Vacancy

Posted on : 20-12-2024

Job Description

Are you an exceptional leader with a passion for driving growth and creating impactful customer experiences Do you revel in the world of technology and have a relentless drive for excellence If so RCN Technologies invites you to join our extraordinary team as a Network Operations Center (NOC) Manager. We are not just another tech company we are trailblazers disrupting the market with our commitment to unmatched customer service and cuttingedge solutions.

At RCN Technologies our company culture revolves around our Core Values: "Enjoy the Journey" "Embrace Development" "Extreme Ownership" "Stronger United" and "Create Wow." Our team members embody these values daily creating a fantastic work environment where innovation and growth thrive. We invest in our employees professional development by providing access to topnotch industry training and integrating with key partners to ensure you stay at the forefront of the everevolving technology landscape.

Extraordinary Opportunities Await

Joining RCN Technologies means being part of a dynamic industry that continuously changes and grows. Our focus on new technologies like 5G Private Cellular Networks and Mobile Connectivity Solutions means you will be working on groundbreaking projects and solutions that redefine the way people connect.

We Value Our Team

We dont just talk about teamwork; we actively foster it. Our EOS business operating system empowers collaboration across the organization ensuring that your voice is heard and valued. Our leadership team is engaged and approachable inviting contributions from every employee regardless of rank. We celebrate individual successes and accomplishments through team lunches recognition programs and an ontap beer to toast to your achievements.

Proud of Our Achievements

As a company we have achieved significant milestones earning a spot on the Inc. 5000 list for three consecutive years and becoming the first womanowned business globally to be certified in 5G technology by the industry leader in enterprise cellular solutions. Our dedication to our employees has led to being consistently rated as a Top Workplace by the Knoxville News Sentinel.

WorkLife Integration Matters

We understand that work and life should go hand in hand. At RCN Technologies we support worklife integration through flexible schedules and leave benefits work from anywhere days as well as inclusive family events during and after work hours. We want you to thrive in both your personal and professional journeys.

Join the Innovation

As our NOC Manager you will play a pivotal role in driving operational excellence fostering team growth and optimizing customer experiences. You will be at the forefront of our innovative solutions disrupting traditional telecommunications and connectivity channels.

What Youll Do

Lead and motivate a crossfunctional team to achieve strategic objectives and drive company growth.
Ensure exceptional customer service throughout the deployment and post sales support journey.
Manage and optimize our network operations and customer support teams providing industryleading services for monitoring maintenance support field service testing systems maintenance security management training development and technical projects.
Implement and maintain quality standards processes and controls for successful service delivery and product assembly.
Collaborate with stakeholders to develop improvements to products based on field testing customer feedback and new ideas.
Maintain accountability for employee job requirements success criteria policies and procedures fostering a culture of extreme ownership.
Drive continuous improvement efforts increasing efficiency and accuracy across operations.
Plan and recruit to maintain necessary staffing levels for successful operations.

How to Apply

Please apply through our careers portal at Make sure to include a resume cover letter and any work samples relevant to the communicating your ability to be successful at the position.

Requirements

Exceptional Leadership: Proven track record of successfully leading teams and motivating employees.
Experience and Education: At least 35 years in a team leadership position and a degree in Business Information Technology Management Information Systems or a relevant field.
Tech Savviness: Passion for technology and sufficient understanding of network topology and network management.
Certifications and Training: Certifications from industry leaders such as Cradlepoint Cisco Digi Inseego Peplink Juniper Fortinet Velocloud Palo Alto and Citrix are highly valued along with relevant training to enhance your expertise.
Organizational Wizardry: Proficiency in managing multiple departments and initiatives concurrently.
Strategic Vision: Ability to make critical decisions and devise organizational plans for success.
Entrepreneurial Mindset: A hunger for driving growth and seeking out opportunities for improvement.
Superior ProblemSolving Skills: Capability to tackle complex challenges and find innovative solutions.
Excellent Communication: Stellar verbal and written communication skills to engage with stakeholders.
Technology Knowhow: Knowledge of Wireless Technology Networking and Telecommunications preferred (5G 4G cellular networking WiFi systems POTS systems local networking Private cellular IoT systems and more).
Collaborative Spirit: Ability to work effectively with others on a common task respecting the needs and contributions of the team.

Benefits

Competitive Compensation: We recognize and reward excellence with competitive compensation tailored to your experience and achievements.
Health Coverage: We offer health vision and dental insurance options to ensure your wellbeing (Health/Dental: 55% employer paid Vision: 100% employer paid).
WorkLife Flexibility: Enjoy Flex Days (work from anywhere) Unlimited Paid Time Off and 4 weeks of Paid Parental Leave for worklife integration (all are earned benefits).
FamilyFriendly Environment: We encourage a familyfriendly atmosphere where you and your loved ones can join us for various events.
Innovative Workspace: Our brandnew purposebuilt office in downtown Knoxville provides a dynamic environment.
Continuing Education: Access to both handson and online courses to support your professional development.
Company Culture: Our engaging work environment casual dress code teambuilding meals and activities and fully stocked refrigerators snacks and beer taps create a positive and fun workplace.

Ready to Thrive

If youre an extraordinary leader with a passion for technology and innovation join RCN Technologies and take part in shaping the future of connectivity. Apply now to be part of our extraordinary team and leave your mark on the technology industry.

What You ll Do Your seat will have the following roles and responsibilities, though there will be new needs and activities that develop during your time here that you ll be involved with as well: Cellular Network Device & Data Proactive Monitoring & Maintenance Cellular Network Device & Data Troubleshooting & Support Cellular Network Device Provisioning & Programming Cellular Network Device & Data Tech Support & Projects Cellular Network Device & Data Systems Maintenance & Lab Testing Internal Training, Development, & Maintenance It is important that all team members embody RCN s Core Values: Enjoy the Journey, Embrace Development, Extreme Ownership, Stronger United, and Create Wow. You may perform other duties outside of job description when needed. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. This position requires the ability to operate a telephone, computer, calculator, copi

Education

Degree would be a plus, but not required

Employment Type

Full Time

Company Industry

Key Skills

Field Marketing
Marine Biology
Anesthesia
E-Commerce
Asic

Apply Now

About Company

RCN Technologies

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Network Operations Center Manager