B2B Travel Agent
B2B Travel Agent
Posted on :
29-09-2024
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Job Description
Position: B2B Travel Agent (Italian)
Location: remote Portugal
Employment type: Fulltime
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Assist travelers with bestinclass personalized support
- Solve issues with any travel or tech related help they may require ranging from standard platform queries to lastminute emergency travel situations
- Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further companys success
- Build meaningful relationships across global teams
- Provide feedback to product and engineering team necessary for product improvement
- Meet and exceed KPIs.
REQUIREMENTS:
- Native/fluent in Italian both oral and written. Fluent in English (B2 level and higher)
- Previous working experience in a customer service roles ideally covering travel and hotel segments
- Previous experience working with GDS systems (Sabre Amadeus Galileo Worldspan) is mandatory
- Metrics driven as an indicator and motivator of success
- A skilled communicator who enjoys creating personalized verbal and written communication
- A team player who thrives in collaborating giving and receiving feedback and lifting others up
- Computer literate and confident using tools such as Gmail Zendesk Slack and Salesforce as well as our unique inhouse travel customer service platform
- Flexibility to work nontraditional shifts (early mornings late evenings and weekends) as we scale our support organization
- After initaial 6 week training (hybrid schedule) fully remote. Required to join office teams meetings several times per month.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Sign on bonus
- Generous medical plans dental and vision benefits with premiums
- Paid parental and bereavement leave
- Subsidized commuter benefits
- Mental health support
- Connectivity stipends
- And many others!
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
- Gross 22500 EUR 32000 EUR (12 years expereince working in Cusomer facing roles using GDS)
- Start Date: 18th November
- MUST: previous experience in customer facing roles and GDS. Benefits: Sign on bonus 3k Generous medical plans dental and vision benefits with premiums Paid parental and bereavement leave Subsidized commuter benefits Mental health support Connectivity stipends.
Remote Work :
No
Employment Type
Full Time
Key Skills
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