istant Operations Manager
istant Operations Manager
Posted on :
29-09-2024
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Job Description
Gear Inc. is looking for an Assistant Operations Manager to join our team in Poland.
The ideal candidate is a strategic thinker with strong leadership skills a keen eye for process optimization and a proven track record of successfully managing complex operations. As the Assistant Operations Manager you will play a pivotal role in ensuring smooth workflows optimizing resource allocation and contributing to the overall growth and success of the company.
Key skills and experience:
- At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO;
- (Business Process Outsourcing) setup;
- Fluent in English. At least C1 level;
- Managed at least 5080 staff across multiple lines of business;
- Excellent verbal and written communication skills in English with the ability to express ideas clearly and concisely;
- Proven track record of meeting and delivering targets and commitments;
- Content moderation environment work experience is a plus but not required;
- Proficient in Google Suite and online collaboration tools is a plus;
- Capable of building productive business relationships with clients;
- Strong organizational managerial critical thinking creative thinking problemsolving decisionmaking and analytical skills;
- Willing to work on public holidays and shifting schedules including night shifts when needed.
Responsibilities:
- Supervise and manage a team of operations staff;
- Provide leadership and guidance to ensure the team meets performance targets and KPIs;
- Implement and oversee changes to streamline processes and enhance productivity;
- Liaise with clients to understand their requirements and expectations;
- Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations;
- Conduct regular quality audits to identify areas for improvement and provide feedback to the team.
Remote Work :
No
Employment Type
Full Time
Key Skills
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