CX Quality Development Manager
CX Quality Development Manager
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
Your main responsibilities
- Defining and executing training strategy for CX across Allegro Mall Group
- developing CX training and knowledge sharing standards across Allegro markets
- Defining and developing training tools to support growing scale and international scope of CX operations
- Ensuring an effective soft skill trainings to support competence development for all CX roles
- Defining competence development indicators their monitoring and reporting structure including: quality and cost perspective
What we offer:
- Hybrid work model. We have welllocated offices (with fully equipped kitchens and bicycle parking spaces) and excellent work tools (raised desks interactive conference rooms)
- A rich package of nonwage benefits in the cafeteria system you decide what you use (we can choose from among others medical sports lunch packages insurance shopping vouchers)
- English classes paid for by us and focused on the specifics of your work
- Working in a team whose support you can always count on we have the best specialists and experts in their field on board
- Team tourism training budget and internal MindUp platform (including training in work organization communication work motivation and various technologies and substantive issues)
This is the right job for you if:
- You have experience in managing a team of trainers
- You know modern methods of staff development and designing development programs
- You have knowledge and experience in conducting training workshops and coaching
- You are cooperative and can engage others
- You can say and write about complicated things in simple terms
- You look at the organization processwise and look for a way to meet the expectations of external and internal customers
- You can adapt in changing environment and are open to change
- You have initiative and a proactive approach to assigned tasks
- You have high interpersonal skills
- You infect others with positivity
- You can communicate in English fluently
Do you want to get to know us better Listen Allegro Podcast
Send in your CV and see why it is #dobrzetuby (#goodtobehere)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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