IVR Application Developer
IVR Application Developer
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Job Description
Donato Technologies established in 2012 excels as a comprehensive IT service provider renowned for delivering an exceptional staffing experience and prioritizing the needs of both clients and employees. We specialize in staffing consulting software development and training catering to small and mediumsized enterprises. While our core strength lies in Information Technology we also deeply understand and address the unique business requirements of our clients leveraging IT to effectively meet those needs. Our commitment is to provide highquality customized solutions using the optimal combination of technologies.
Title: IVR Application Developer
Location: Okemos MI Hybrid
Job Description
We are looking for a Senior Application Developer to join our clients Customer Service Team.
The ideal candidate should have at least 12 years of experience in one or more of the following:
Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP VXML SQL XML REST)
Software development in an object orientated programming language; ability to design develop and support advanced IVR applications.
Knowledge of PBX architecture telecommunication network services and contact center systems.
Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic as well as the integration of dissimilar SIP telephony systems.
Strong understanding of contact center operation including key metrics and workforce management needs
As well as experience with management and development of speech recognition systems and grammars
Working Knowledge of Genesys Cloud is a plus.
Please share your resumes at or you can react out team at
Employment Type
Full Time
