Cluster Manager
Cluster Manager
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Job Description
Job Overview:
As a Cluster Manager you will be responsible for overseeing multiple properties within our organization.
Key Responsibilities:
1. Customer Experience:
Ensure exceptional guest experiences at all cluster properties
Innovate and implement ideas to enhance guest experiences.
Promptly resolve any guest complaints or issues to maintain high levels of guest satisfaction.
2. Staff Management:
Develop grooming standards and establish disciplinary procedures for staff.
Oversee training programs for onground staff to enhance performance.
Support hiring of nonmanagerial staff.
3. Property Maintenance:
Customize and implement Keekoo SOPs and systems to ensure each property is spectacular and wellmaintained.
4. Housekeeping Oversight:
Manage and execute the housekeeping roster to maintain cleanliness standards.
5. Vendor Relations:
Manage relationships with vendors to optimize service and costefficiency.
6. Property Operations:
Work towards achieving restaurant sales targets.
Innovate and suggest costsaving ideas to minimize expenses.
Monitor and reduce wastage.
Requirements
Qualifications and Skills:
Bachelors degree in Business Administration Hospitality Management or related field (preferred).
Proven experience in property or hospitality management.
Strong leadership and communication skills.
Ability to manage multiple priorities and work under pressure.
Benefits
Accommodation
Qualifications and Skills: - Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred). - Proven experience in property or hospitality management. - Strong leadership and communication skills. - Ability to manage multiple priorities and work under pressure.
Employment Type
Full Time
