US Collection Process

• Open to Undergraduates/Graduates.
• Minimum 6 months experience in 1st/3rd Party Collections.
• Willingness to work in US shifts.
• Salary: 32K to 40K in hand 3K attendance bonus 5K transport allowance incentives PF.
• 5 days working with rotational shifts and rotational offs.
• Strong verbal and analytical skills required.
• Virtual interviews will be conducted.
• Proficient computer knowledge and good typing speed.

• Maternity leave.
• Medical insurance.
• One side cab facility transport allowances.
• Onetime meal provided.
• Provident fund.
• Relocation benefits available.

• Quarterly rewards and recognition programs.
• Friendly and supportive work environment.
• 24*7 operational cafeteria.
• Great worklife balance.
• Opportunities for selfdevelopment and training.

Overview:

Key Responsibilities:

• Conducting outbound collection calls to customers with overdue accounts.
• Negotiating payment plans and settlements with customers to recover debts.
• Documenting all collection activities and updating customer records.
• Handling customer inquiries and providing accurate information regarding their accounts.
• Adhering to federal and state laws governing debt collection practices.
• Resolving escalated customer issues and complaints related to collections.
• Identifying delinquent accounts and recommending accounts for further action.
• Working closely with internal teams to ensure timely resolution of customer accounts.
• Meeting individual and team collection targets and KPIs.
• Providing regular reports and updates on collection activities.

Required Qualifications:

• Bachelors degree in Finance Business or related field.
• Proven experience in debt collection or customer service.
• Strong knowledge of collection laws and regulations.
• Excellent negotiation and communication skills.
• Ability to handle difficult conversations and remain professional under pressure.
• Proficiency in using collection software and CRM systems.
• Strong analytical and problemsolving abilities.
• Detailoriented and highly organized with the ability to prioritize tasks.
• Ability to work independently and as part of a team.
• Sound understanding of financial principles and credit terms.

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