Customer Support Representative
Customer Support Representative
Posted on :
26-09-2024
Employer Active
1 Vacancy
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Job Description
Overview:
The Customer Support Representative plays a crucial role in maintaining customer satisfaction and loyalty. They are the frontline of the company and are responsible for addressing customer inquiries resolving issues and providing exceptional service to ensure a positive customer experience.
Key Responsibilities:
- Responding to customer inquiries via phone email and live chat
- Identifying and assessing customers needs to achieve satisfaction
- Resolving product or service problems by clarifying the customers complaint
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Handling customer complaints providing appropriate solutions and alternatives within the time limits
- Keeping records of customer interactions transactions comments and complaints
- Following communication procedures guidelines and policies
- Managing a large volume of customer inquiries while maintaining a high level of professionalism
- Providing accurate valid and complete information by using the right methods/tools
- Monitoring customer satisfaction by conducting surveys and feedback analysis
Required Qualifications:
- High school diploma or equivalent
- Prior experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problemsolving abilities
- Empathetic and patient demeanor
- Ability to multitask and manage time effectively
- Proficiency in using CRM software and help desk platforms
- Ability to work in a fastpaced and dynamic environment
- Positive attitude and willingness to learn and adapt
- Attention to detail and accuracy
communication,problem-solving,customer support,multitasking,customer experience,time management,chat,customer,customer satisfaction,empathy,help desk platforms,crm software,interpersonal skills,customer service,communication skills
Employment Type
Full Time
Key Skills
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