Customer Support Representative with Dutch
Customer Support Representative with Dutch
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Job Description
In Collaboration we are thrilled to support a top Outsourcing/BPO company in recruiting a Dutchspeaking Customer Support Representative for their Barcelona office. If you have a passion for helping others a knack for problemsolving and are ready to be part of a vibrant team in sunny Barcelona this role could be a perfect match!
Position: Customer Support Representative
Location: Barcelona Spain
Employment Type: Fulltime
Work Model: Onsite
What Youll Do:
- Customer Assistance: Efficiently handle incoming inquiries via phone email and chat addressing customer needs and ensuring their satisfaction.
- Record & Track: Document all call details in the call management system delivering timely responses and resolutions in line with SLAs.
- Product Knowledge: Stay informed about services and products particularly those tailored to specific customer needs.
- Escalate & Collaborate: Identify potential service issues and escalate to senior team members while actively collaborating with colleagues on projects.
- Maintain Service Standards: Adhere to all project processes and SLAs providing coverage for teammates as needed.
- Team Engagement: Join regular team meetings manage administrative responsibilities and support the teams overall performance.
- Continuous Improvement: Engage in additional tasks as assigned always aiming to enhance service quality and customer satisfaction.
What You Bring:
- Language Proficiency: Native or fluent Dutch with English proficiency at a B2 level or higher.
- Customer Service Experience: At least one year in a customer service role preferably with a technical support background.
- Technical Knowledge: Familiarity with signal path connectivity wireless networking and AV products.
- ProblemSolving Skills: Strong listening skills and an ability to understand and resolve customer needs efficiently.
- Ownership & Accountability: Capability to take full ownership of calls resolving or escalating them as needed.
Why Join Us:
- Competitive Package: Excellent remuneration based on experience skills and performance.
- WorkLife Balance: Enjoy a consistent MondaytoFriday schedule 09:00 AM to 06:00 PM.
- Paid Time Off: 23 working days of annual leave to recharge and explore.
- Supportive Environment: Join a creative friendly team with a positive atmosphere.
- Career Development: Access guidance tools and resources to help you grow professionally.
Step into a role where you can make a meaningful impact learn and thrive in the heart of Barcelona! #CustomerSupport #DutchSpeaking #Barcelona
Employment Type
Full Time
