Customer Support Specialist Dutch
Customer Support Specialist Dutch
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Handle inbound calls from customers assisting with inquiries and resolving issues with orders or devices.
- Use advanced diagnostic tools and Excel to help clients troubleshoot their machines.
- Arrange technician visits or send spare parts when necessary.
- Discuss new and existing products with clients offering crossselling and upselling opportunities.
- Act as a brand ambassador by educating customers and showcasing a full understanding of products and brand values.
- Fluent in Dutch (C1) and proficient in English.
- Eligible to work in Slovakia and currently residing there.
- Strong customer service skills across various channels (call email social media).
- Good computer skills especially with MS Office.
- Solutionoriented wellorganized and able to prioritize tasks under pressure.
- Working Hours: Fulltime (40 hours/week) on a rotating schedule MondaySunday between 8 am and 8 pm with two weekends off per month.
- Work Model: Hybrid option within 50 km of the office or fully remote if further away.
- Training: 3 weeks of fully office based training from Monday to Friday from 9 AM to 6 PM
- Meal Vouchers: 5.85/day (approx. 117/month).
- Commuting Allowance: 50/month ( 600 per annum).
- Multisport Card: Stay active with a multisport card.
- Performance Bonus: Earn up to 10% of your monthly salary based on KPI achievements.
- Extra Paid Days: 5 personal days per year for emergencies or shortterm absences.
communication,problem-solving,ms office skills,english,organization,customer service skills,organizational skills,on-call support,social media,web chat,fluent dutch,dutch,bpo,prioritization,fluent in dutch,computer skills (windows),customer support,office,english proficiency,email,ms office,customer,advanced,skills,proficient in english,computer skills,microsoft office,communication skills,training,bonus,customer service
Employment Type
Remote
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
