Technical Support Engineer - Field
Technical Support Engineer - Field
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Job Description
We are currently seeking a Technical Support Engineer Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting installation and configuration network support printer configuration antivirus management access control and exceptional customer service skills.
Responsibilities:
Providing onsite technical support and troubleshooting for systems and networks
Identifying and resolving system issues diagnosing standard software issues and reporting hardware issues to OEM/Vendors
Handling troubleshooting installation reinstallation and configuration of systems printers and scanners
Configuring desktop and laptop according to standardization policies
Installing and configuring inscope client software/applications
Coordinating with vendors for access control and technical support
Troubleshooting and configuring email clients
Supporting local area network issues (LAN) and DHCP client
Installing antivirus software and ensuring virus definition auto updates
Installing approved patches onto desktops/laptops
Configuring Print Queues for Servers/Users/Groups and setting appropriate rights and permissions for accessing printers
Managing vendors and coordinating with 3rd parties for IT Assets and vendor issues
Logging and coordinating escalated calls with vendors and tracking them until resolution
Assisting with maintenance for nontechnical failures of AV components
Managing voice lines and coordinating with EPABX vendor for technical issues
Providing handson support for networkrelated issues at different sites and coordinating with GOC team for networkrelated issues
Publishing and sharing monthly service reports
Engaging in support and understanding of new tools and technologies related to endpoint management
Requirements
Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role in the field
Handson experience with Windows/Linux/Mac OS environments for at least 2 years
Working knowledge of office automation products and computer peripherals such as printers and scanners
Familiarity with network security practices and antivirus programs
Ability to perform remote troubleshooting and provide clear instructions
Customeroriented attitude
BSc in Computer Science or relevant field
Must have a twowheeler and driving license for field calls.
Benefits
- Able to work independently, remotely from home and on company premises in Bangalore - Fluent in Spoken and Written English - Able to work EMEA & APAC office hours - Intermediate IT skills. - 2+ years experience working in an IT environment - Asset management experience. - Windows & MacOS operating system experience. - Knowledge of the ITIL reference model is preferable.
Employment Type
Full Time
