Risk Fraud amp Payments yst

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Casumo where you are invited to be your authentic YOUMO!

Company Overview:

Welcome to Casumo your passport to a world of fun excitement and responsible gaming. Were an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce A blend of innovation security and a dash of playful charm.
Nowadays were on the hunt for a dynamic Risk Fraud & Payments Analystto join our team!

Position Overview:

We are seeking a Risk Fraud and Payments Analyst to join our dynamic team in Skopje North Macedonia. Reporting to the Head of RFP you will join a team that focuses on risk fraud and payments issues all with the aim to give a seamless experience to our customers and safeguard our Firm.

Responsibilities:

• Check analyze and resolve paymentsfraud and bonus abuse alerts
• Perform the High Withdrawal ApprovalProcess (HWAP)
• Perform payments reviews and all manualpayments to the players
• Review accounts carry out riskassessment before processing withdrawals maintaining highconfidentiality level according to internal procedures
• Perform manual KYC checks on players andapprove player documents
• Confiscate assets in accordance withT&C and internal procedures
• Identify potential bonus hunters &fraud rings
• Respond and resolve chargeback issues
• Liaise with 3rd party service providersto solve payment processing issues and provide a high level ofservice towards the players
• Respond to all payments related queriessent through different communication channels always making surethat provided information is true and accurate
• Handle risk fraud and payments relatedreports
• Liaise with payment service providers toidentify and prevent fraud
• Proactively detect and act on fraudulentactivity
• Communicate suspicious and actualfraudulent activities involving players or collusion activities
• Determine weaknesses and vulnerabilitiesin the internal procedures and operation
• Generate reports on suspicious activityand risk management
• Maintain fraud analysis models toimprove the efficiency and effectiveness of our company systems
• Act on accounts according to internalprocedures
• Monitor and handle complex suspiciouscases
• Actively contribute to improve currentinternal processes to enhance the customer experience as well aseffectiveness of the team
• Perform various checks to prevent fraudabuse and money laundering
• Run client account screening andcustomer assessment
• Maintain gaming regulations standards aswell as business decisions
• Accounts reviews required by regulators
• Perform sportsbook analysis and escalatecases for checks
• Respond to players requests
• 24/7 monitoring and action of exposurelimits and fraud issues if needed
• Perform and execute all the tasks givento you by superiors
• Participate in team meetings
  
  Requirements:

• Knowledge of iGaming Sports betting and player behaviour preferred
• Previous experience in a similar role is considered an advantage (not a must)
• 24/7 flexibility when required
• Creative proactive and willing to work
• Dynamic and accurate
• Excellent numerical and analytical skills
• Team player and positive spirit
• Knowledge of English language
• Awareness knowledge and utilization of digital tools
• Ability to work in shifts with office presence: 1st shift: 08h 16h; 2nd shift: 16h 24h; 3rd shift: 24h 08h (working days: 5 days per week)

The Perks:

Being a part of the Casumo group provides an unparalleled experience. Youll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces. In addition to that youll enjoy:

• Private health insurance
• Wellness incentives including a fitness allowance and mental wellbeing services
• 2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment within the Company): explore the world while working remotely
• Office lunches twice per week
• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
• A range of training courses known as Casumo College for continuous learning and growth
• Social events for building strong relationships with colleagues from all across the organisation

Our ABC values:

ASPIRE

At Casumo aspire means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions and comfort zones are out of bounds. Mediocrity Left behind. Our mantra Dream big aim high and always be ready for the next adventure in innovation.

BELIEVE

Belief at Casumo isnt just a feelgood sticker; its the glue that binds us. Turning me achievements into we victories were a tightknit crew of dreamers doers and relentless supporters. With a highfive arsenal and a trusty cheerleading squad were on a mission to prove that together were not just strong; were Casumo strong.

CARE

Care is our secret ingredient the cherry on top of our game. Its not only about ensuring our players have a blast (responsibly of course); its about weaving a fabric of support so tight even the toughest challenges cant tear us apart. From tailoring player experiences to being there for each other were all about creating memorable moments.