Payments Performance Manager

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Casumo where you are invited to be your authentic YOUMO!

Company Overview:

Welcome to Casumo your passport to a world of fun excitement and responsible gaming. Were an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce A blend of innovation security and a dash of playful charm.
Nowadays were on the hunt for a dynamic Payments Performance Manager!

Position Overview:

Payments Performance Manager is a hybrid role based in one of the Casumo hubs. You will be responsible for managing our Payment Service Providers (PSPs) ensuring optimal cashier configurations and driving payment process improvements across all our markets. You will report directly to the Chief Product Officer and work closely with crossfunctional teams including Finance Product Legal Compliance Operations Data and Tech to maintain a robust payments infrastructure that supports business growth and enhances the player experience.

Responsibilities:

Payment Service Provider (PSP) Management:

• Act as the primary point of contact for all PSPs ensuring strong productive relationships.

• Work with leadership on contract negotiations renewals and performance reviews.

• Monitor PSP performance resolve escalations and ensure servicelevel agreements (SLAs) are met.

• Identify and onboard new payment providers to expand market coverage and improve player experience.

• Actioning and coordinating KYC & KYB in collaboration with Finance and Legal.

Payments Operations & Cashier Configuration:

• Oversee the operational configuration of the Casumo Cashier across all markets.

• Collaborate with the Product and Tech teams to ensure seamless cashier integrations and updates.

• Manage payment routing currencies and marketspecific configurations.

• Ensure operational readiness for market launches and expansion initiatives.

Compliance & Risk Management:

• Work with the compliance team to ensure all payment processes comply with relevant regulatory and legal requirements.

• Collaborate with the Compliance team on antifraud measures payment security and KYC processes.

• Stay ahead of industry changes regulatory updates and emerging payment technologies.

Reporting & Continuous Improvement:

• Track payment performance metrics such as acceptance rates transaction costs and processing times.

• Identify areas for process improvement and efficiency gains.

• Act as a reference and contribute to the process documentation for Payments Operations

Requirements:

Essential Skills & Experience:

• Proven experience in payments operations and/or PSP management.

• Strong understanding of online payment systems PSP integration and global payment landscapes in regulated markets.

• Admin level experience working with Payment IQ / payment platforms cashier systems and payment routing configurations.

• Excellent relationship management and negotiation skills.

• Analytical mindset with a datadriven approach to solving problems.

• Ability to manage multiple priorities and work in a fastpaced environment.

Desirable Skills:

• Knowledge of industry regulations and best practices.

• Experience in the gaming fintech or similarly regulated ecommerce industry.

• Familiarity with payment analytics and reporting platforms.

Think were a good match Apply now!

The Perks

Being a part of the Casumo group provides an unparalleled experience. Youll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that youll enjoy:

• Private health insurance

• Wellness incentives including a fitness allowance and mental wellbeing services

• 2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment within the Company): explore the world while working remotely

• Office lunches three times per week

• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role

• A range of training courses known as Casumo College for continuous learning and growth

• Social events for building strong relationships with colleagues from all across the organisation

Our ABC values:

ASPIRE

At Casumo aspire means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions and comfort zones are out of bounds. Mediocrity Left behind. Our mantra Dream big aim high and always be ready for the next adventure in innovation.

BELIEVE

Belief at Casumo isnt just a feelgood sticker; its the glue that binds us. Turning me achievements into we victories were a tightknit crew of dreamers doers and relentless supporters. With a highfive arsenal and a trusty cheerleading squad were on a mission to prove that together were not just strong; were Casumo strong.

CARE

Care is our secret ingredient the cherry on top of our game. Its not only about ensuring our players have a blast (responsibly of course); its about weaving a fabric of support so tight even the toughest challenges cant tear us apart. From tailoring player experiences to being there for each other were all about creating memorable moments.