Host Partner Relations Specialist German and French speaking mfd

Explore a new world of possibilities:

**At HomeToGo were on a mission to make incredible a

Your future contribution:

As HomeToGos Host & Partner Relations Specialist you will be the human connection between hosts & partners and our product striving to deliver effective solutions that satisfy property owners around the world. Your customercentric mindset will help you deliver firstclass customer service to our hosts & partners and work on projects that aim to improve the holistic platform experience. This is an exciting opportunity to work with an international team in a highly crossfunctional role directly advocating on behalf of our property owning and managing hosts.

How youll add value:

• The focus of the role is to provide an outstanding experience for our hosts & partners across multiple platforms including but not limited to phone and email
• During the first month you will get to know the Customer Experience team (Guest Partner and Host relations) and learn how to collaborate cross team
• Within your first three months you will support the Host and Partner Relations team by enhancing daily operations and introducing new ideas
• After six months in your role you will be fully autonomous and involved in several projects related to onboarding/fraud while working in close collaboration with our product team and more
• At all times you will aim to effectively resolve host & partner issues in an effective and timely manner

Youll be successful in this role if you:

• Have a true passion to provide an amazing customer experience
• Have strong writing and speaking skills in English French and German
• Have experience in Customer Service or hospitality travel industry experience is a plus but not necessary
• Are an empathetic person with strong
• Have experience with Salesforce Jira or other CRM tools
• Comfortable working with a team and have strong collaboration skills
• Comfortable speaking on the phone

Note: We operate a rolling recruitment approach no deadlines just opportunities. Should the volume of applications b

Why HomeToGo

Your journey with HomeToGo is a two way street weve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work including:

• The essentials: Competitive
• Career growth: 360 feedback open feedback culture buddy and mentorship programs from an international team of passionate industry experts
• Personal development: German & Lithuanian language courses internal and external workshops & trainings
• Startup spirit: Driven by our : We are fast nimble and resultsdriven embodying a startup mentality even as a global public
• Flexible work approach: Officeled and remote friendly approach; employees are offered for up to 50% of the year including work from abroad benefits. Plus access to the
• Climate action: Committed to being a pioneer in green travel: Weve achieved an industryleading Low Risk ESG Rating (16) awarded by Morningstar Sustainalytics and are a proud member of
• And so much more

*Certain conditions apply

About us:

HomeToGo is the SaaSenabled marketplace with the worlds largest selection of vacation rentals listing millions of offers from thousands of trusted partners including Vrbo and TripAdvisor. From vacation homes cabins beach houses apartments condos house boats castles farm stays and everything in between HomeToGo

Founded in 2014 HomeToGo operates localized apps & websites in 25 countries across Europe North America South America Australia and AsiaPacific. HomeToGo also operates brands such as AMIVAC atraveo Casamundo edomizil EscapadaRural Kurzurlaub Kurz Mal Weg and Wimdu.

HomeToGo is an Equal Opportunity Employer

We are