Product Support Engineer
Product Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
- Provide highquality technical support to clients addressing inquiries troubleshooting and resolving issues related to our virtual assistant products.
- Understand our products and their integration with client systems (HRMS Active Directory etc.) offering technical guidance and support during implementation and use.
- Use tools such as Postman to test and verify API calls helping clients troubleshoot API integration issues.
- Identify analyze and troubleshoot system configuration problems on the client side
- Collaborate with internal teams (engineering product management) to escalate and resolve more complex issues.
- Assist in managing communications and expectations with both internal and external stakeholders.
- Help document and improve support processes ensuring a smooth experience for clients.
- Provide feedback from clients to improve the product and services.
- 2 years of experience in a technical support or product support role preferably within a SaaS or tech environment.
- Strong understanding of API integrations and ability to test API calls using Postman or similar tools.
- Basic knowledge of system configuration and common enterprise systems (e.g. HRMS Active Directory).
- Excellent problemsolving skills with the ability to troubleshoot technical issues across a variety of environments.
- Strong communication skills with the ability to explain technical issues to nontechnical stakeholders.
- Experience with stakeholder management and issue escalation.
- Ability to work both independently and in a team environment.
- Experience in the virtual assistant space or AIpowered solutions.
- Familiarity with common enterprise integrations and API management platforms.
enterprise systems,api,system configuration,active directory,postman,hrms,api integrations,technical support,stakeholder management,api platform,product support,communication,troubleshooting,problem-solving,integration
Employment Type
Full Time
