Job description
We need experienced accounts receivable analyst to join our team as a Chargeback Analyst. Responsibilities include reviewing payments received to determine reason for any short payments received. Proficiency with English language both written and verbal. Prior work experience in BPO background servicing large client/customer base.
Roles & Responsibilities:
Review all deductions taken from customer payments review remittance information to determine the reason for deduction
Review all documents supporting the customer claims including purchase order copies proof of delivery and invoices
Dispute all claims including shortages pricing deductions and violations; disputes are completed via web portal or via email
Retrieve data from customer web portals
Contact customers via email to resolve pending deductions
Validate all agreed allowances for accuracy
Issue credits to customer accounts after approval is received
Document all actions taken in ERP system so last action taken is readily available
Supporting the monthly accounting close process and supporting critical business partner issues
Identify and implement areas for process improvement with will reduce customer deductions
Ensure all transaction processing is in a timely manner per client SOP.
Review the dispute with the US office and collaborate on business strategy to proceed with action of dispute or writeoff
Escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
Maintenance of customer updates; resource set up and updates
Job Requirements:
12 years of relevant experience in accounts receivable
Degree and Strong math and solid analytical skills are essential.
Working with Retail/Wholesale accounts a plus
Effective analytical problem solving and decisionmaking skills.
Excellent oral and written communication skills.
To prove as a team player with the ability to work in crossfunctional teams across different levels of the organization.
Strong organizational negotiation motivational followup and time management skills.
Ability to handle multiple priorities simultaneously / multitask.
Intermediate in Excel (Knowledge on VLook up is an added advantage)
Knowledge on Factoring will be an added value.
Strong computer skills with experience in an ERP system
accounts receivable,payments,email
Chargeback yst
