Sr Manager - Post Sales Support for Real Estate CRM Pune

• Customer Interaction:
• Respond to customer queries via email WhatsApp or phone calls efficiently and promptly.
• Provide prompt and accurate responses to client inquiries via email.
• Update clients regularly about the status of their properties.
• Maintain a high level of customer satisfaction by providing timely and accurate information.
• Technical Knowledge:
• Handle ATS (Agreement to Sale) registrations accurately.
• Complete understanding of agreements to sell sale deeds and the registration processes for these documents.
• Raise demands and forward GST information to the accounts department.
• Ensure compliance with RERA (Real Estate Regulatory Authority) laws and regulations.
• Stay updated with the latest developments in RERA laws and ensure all activities comply with these regulations.
• Financial Management:
• Efficiently manage and collect payments from customers.
• Calculate interest on delayed demands and other financial implications within the real estate sector.
• Liaise with the accounts department to ensure smooth financial operations.
• Communication:
• Maintain clear and professional communication with customers at all times.
• Provide detailed updates and reports to the management team as required.
• Compliance and Regulation:
• Stay updated with the latest developments in RERA laws and ensure all activities comply with these regulations.
• Address and resolve any regulatory issues that arise.
• Client Engagement:
• Expertise in identifying optimal times for raising demands based on client engagement and market trends.
• Skilled in presenting properties to clients particularly in the Goa area ensuring a positive client experience and engagement.
• Software Utilization:
• Proficient use of Mdocs or equivalent real estate management software to manage client information and transaction details.

• Postgraduate degree from a recognized institution.
• Minimum 3 years of experience in the real estate sector.
• Proven track record of managing relationships with HNI clients in the luxury real estate sector.
• Experience in handling property transactions and registrations.
• Strong knowledge of ATS registration processes and demand raising.
• Proficient understanding of GST regulations as applicable to real estate.
• Indepth knowledge of RERA laws and regulations.
• Excellent communication skills (verbal and written).
• High efficiency in managing and resolving customer queries.
• Proven track record in effective payment collection.
• Exceptional communication skills meticulous attention to detail and a strategic thinker with the ability to work under pressure.
• Ability to work independently and handle multiple tasks simultaneously.
• Strong organizational and timemanagement skills.

client engagement,financial management,customer service,technical knowledge,customer interaction,software utilization,legal administration,communication,collection strategy,compliance and regulation