Customer Support Agent Croatian
Customer Support Agent Croatian
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Communication via incoming telephone emails and chat with customers in order to solve their issues or inform them about the features of the products
- Customer Order Management
- Secure and deepen client retention contribute to excellent customer support
- Secure that all complaints are being recognized recorded confirmed and solved effectively
- Proactively propose ways to improve the processes
- Adhere to given processes and procedures
- Update the database of customers and document activities
- Reporting the most common issues to the support team for further escalations
- C1 written and verbal communication skills in Croatian
- B2 English
- High school diploma or an equivalent
- Excellent customer service and relationship building skills
- High motivation and enthusiastic approach selforganized
- Ability to work in a fastpaced organization
- Good numerical and reasoning skills
- Schedule: full time MondayFriday 8 AM 5.30 PM
- Transportation coverage
- Attractive remuneration package
- First three salaries extended with a signing bonus of 250 EUR
- Holidays: 20 days/year and an extra day after a year
- Contract for undetermined period
- Training: 5 days MondayFriday 8 AM 5.30 PM
- 6 months accommodation if needed
- Up to 200 EUR refund from the first travel to Romania
- After the first year 200 EUR refund for a travel home
- Meal tickets (30 RON/day) approx 150 EUR net/month
- Private medical package
- Paid professional training
- Internal development opportunities
- Discounts with our current partners
- Gympass monthly subscription
- Employee assistance/wellbeing program subscription
problem solving,outsourcing,commerce,croatian language proficiency,complaint handling,reporting,croatian speaking,order management,english communication,client retention,customer,problem-solving,english,retention,skills,bpo,croatian communication,customer service,process improvement,english communication skills,e-commerce,communication skills,customer service skills,croatian,numerical and reasoning skills,high school diploma,customer support,reasoning skills,english language proficiency,relationship building skills,croatian communication skills,database management,numerical skills,communication,relationship building
Employment Type
Full Time
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
