ITPROINBMCustomer Support with Digital Marketing
ITPROINBMCustomer Support with Digital Marketing
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Job Description
Qualifications:
Bachelor s degree in Marketing Business Administration or any other related field.
Experience: Minimum 2 to 3 years
Requirements
Customer Support with Digital Marketing Roles and Responsibilities
1. Customer Support Responsibilities:
Handle Customer Inquiries: Provide timely and accurate responses to customer queries via phone email and live chat.
Issue Resolution: Resolve customer issues and troubleshoot problems efficiently ensuring high levels of customer satisfaction.
Feedback Collection: Gather and document customer feedback to improve service and products.
Technical Assistance: Guide customers through technical issues related to the companys products and services.
Support Documentation: Create and update FAQs guides and other selfhelp materials for customers.
Escalation: Escalate unresolved issues to appropriate internal teams when necessary.
2. Digital Marketing Responsibilities:
Social Media Engagement: Monitor and respond to customer comments and queries on social media platforms to maintain a positive online presence.
Campaign Support: Assist the marketing team in managing email campaigns social media posts and promotional content.
Content Creation: Collaborate with the marketing team to produce customerfocused content such as blogs case studies and newsletters.
SEO Support: Work with the digital marketing team to ensure that all customer interactions and content follow SEO best practices.
Analytics Monitoring: Track and analyze key metrics (e.g. customer behavior digital marketing performance) to improve support and marketing efforts.
Feedback Integration: Use customer feedback to inform marketing strategies and campaign improvements.
3. CrossFunctional Collaboration:
Sales Team Support: Collaborate with the sales team to identify potential upselling or crossselling opportunities.
Coordination with Marketing: Provide insights from customer interactions to help improve digital marketing campaigns and strategies.
Product Team Feedback: Share customer feedback with the product development team for continuous product improvement.
4. General Requirements:
Communication Skills: Strong verbal and written communication skills to effectively interact with customers and internal teams.
Technical Proficiency: Familiarity with digital marketing tools CRM systems and customer support platforms.
Time Management: Ability to manage multiple tasks prioritize issues and handle highpressure situation
Employment Type
Full Time
