Bilingual Team Leader
Bilingual Team Leader
Posted on :
26-09-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
OPEN TO: BILINGUAL CANDIDATES ONLY (English/Spanish)
Schedule:
Schedule:
Monday to Friday
8 AM to 5 PM New York time
1 hour Unpaid Break
Responsibilities:
- Manage and lead a team of at least 5 remote customer support agents.
- Train other customer support and operations team members
- Monitor team performance and report on metrics.
- Ensure highquality customer service is maintained at all times.
- Handle complex and escalated customer service issues.
- Establish team goals and conduct performance appraisals.
- Update SOPs as new processes are created and implemented
- Manage the schedule of the staff
Requirements
- Proven work experience as a team leader or supervisor in customer support.
- Strong understanding of how a customer support function operates.
- Strong problemsolving and decisionmaking skills.
- Access to reliable fast internet
- Extremely detail oriented
- Fluent written and spoken English
- (Preferred) fluent written and spoken Spanish
- Composure to remain calm under pressure
- Independent critical thinking and problem solving ability
- High degree of personal integrity and accountability
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR16383JOB
Proven work experience as a team leader or supervisor in customer support. Strong understanding of how a customer support function operates. Strong problem-solving and decision-making skills. Access to reliable, fast internet Extremely detail oriented Fluent written and spoken English (Preferred) fluent written and spoken Spanish Composure to remain calm under pressure Independent critical thinking and problem solving ability High degree of personal integrity and accountability
Employment Type
Full Time
Company Industry
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