Quality yst with Greek
Quality yst with Greek
Posted on :
25-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Greek speaking Quality Analystfor their Porto offices.
Position: Quality Analyst
Location: Porto Portugal
Employment type: Fulltime
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Monitor transactions between Customer Service Representatives and customers across various channels to identify areas for improvement
- Apply the best QA standards consistently to ensure project quality and identify operational risks suggesting internal controls to mitigate risks
- Detect potential fraud security issues and nonconforming situations ensuring they are reported and addressed promptly
- Provide insightful information to the Business Quality Analyst to enhance project performance
- Identify training needs for CSRs and participate in calibration
- Support end customers through inbound and outbound calls emails and other communication channels as needed
- Collaborate with other departments to maximize results and contribute to the companys success
- Be actively involved in continuous improvement initiatives
- Ensure compliance with all internal processes policies and regulations
- Communicate any known violations of company policies and procedures to leadership immediately.
REQUIREMENTS:
- Native/fluent inGreek both verbbal and written. Fluent in English
- Bachelors degree or equivalent
- Previous call centre / BPO experience is highly desirable
- Proficiency in Microsoft Office Suite (Excel Word PowerPoint) and a solid understanding of contact center business and trends
- Six Sigma Yellow Belt certification will be considered as an advantage
- Strong communication skills customer orientation judgment diversity awareness and a resultsdriven mindset
- Analytical and detail oriented.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Opportunity to play a critical role in quality assurance within a dynamic contact center environment
- Involvement in innovative projects and initiatives aimed at improving operational efficiency and quality
- Work in a diverse and inclusive environment with the chance to collaborate across departments
- Exposure to global client projects and participation in impactful strategic decisions.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
