Native Danish Customer Support In A Bank In Malaga
Native Danish Customer Support In A Bank In Malaga
Posted on :
24-09-2024
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Job Description
Key Responsibilities:
- Provide highquality customer support to Danishspeaking clients handling inquiries via phone email and chat.
- Assist customers with various bankingrelated queries including account information transactions and online banking support.
- Troubleshoot and resolve customer issues in a timely and professional manner.
- Ensure compliance with bank policies security procedures and data protection regulations.
- Maintain accurate records of customer interactions and solutions provided.
- Escalate complex issues to specialized departments as needed.
Requirements:
- Language Skills: Native Danish speaker with B2C1 proficiency in English.
- Experience: Previous experience in customer support or banking is a plus but not required.
- Skills:
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a hybrid work environment.
- Good problemsolving abilities and attention to detail.
- Familiarity with basic banking processes and online banking tools is advantageous.
- Mandatory Requirement: Must pass a clean credit check to be considered for the position.
Benefits & Schedule:
- Work Schedule:
- Monday to Thursday: 8 AM to 4 PM.
- Friday: 9 AM to 4 PM.
- Location: Hybrid (Malaga office work from home).
- Competitive salary benefits package (health insurance retirement plan etc.).
- Opportunities for professional growth and development within the bank.
Remote Work :
No
Employment Type
Full Time
Key Skills
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