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You will be updated with latest job alerts via emailResponsibilities
The primary objective of the L2 Support role is to provide efficient application support on the Boomi platform as well as other application platforms to enhance customer satisfaction through prompt issue resolution reducing the number of escalations to L3 client production data migrations and production DB management.
1. Operations/availability Management:
2. Incident Management:
3. Problem Management:
4. Change Management:
5. Service Request Management:
6. Release & Deployment management:
7. Capacity Management:
8. Knowledge Management:
9. Continual Service Improvement:
10. Utility Management:
Requirements
Skills & Attributes
Remote Work :
No
Full Time