Russian Customer Service Representative In Lisbon

Join Our Team as a Russian Customer Service Representative in Lisbon!

Position: Customer Service Representative
Location: Lisbon Portugal
Employment Type: Fulltime
Schedule: 40 hours per week (8 hours a day with an additional lunch break) on a rotational shift pattern from Monday to Sunday 06:00 AM to 10:00 PM.
Remuneration: Base salary.



Are you passionate about providing topnotch customer service in a vibrant environment Were looking for a dedicated Customer Service Representative to join our team in Lisbon!

What Youll Do:

Customer Support: Assist customers via email and chat primarily in Russian and occasionally in English.
Inquiries Handling: Help with inquiries related to account and payment processes resolving login and registration issues.
Account Management: Restore and modify emails phone numbers and other account information; handle hacked accounts and restore characters.
Rewards and Payments: Address questions about the reward program tokens and prepaid game cards as well as handle payment inquiries and process refunds.
Data Management: Professionally manage and protect customer data.

Who Were Looking For:

Language Proficiency: Excellent level of Russian (C1C2) and B2 level English both orally and in writing.
Dynamic Environment: Ability to thrive in a fastpaced teamoriented and structured environment.
DecisionMaking Skills: Capable of making decisions based on established rules and policies.
CustomerCentric: A passion for helping others achieve results and the ability to handle potentially stressful situations.

What We Offer:

Productivity Bonus: Rewarding your hard work and dedication.
Annual Flight Home: Sponsored yearly flight back to your home country.
Training Support: Partially paid twoweek training to get you started.
Flexible Shifts: Weekly rotation covering our 24/7 customer support line.
Health Benefits: Private health insurance for your peace of mind.
Relocation Support: Assistance with flight costs reimbursement and accommodation.
Experienced Guidance: Support from team members experienced in helping new colleagues relocate.
Free Language Classes: Enhance your skills with free Portuguese classes.
Fun Activities: Enjoy water sports soft trekking and much more.
Positive Team Environment: Join a dynamic and creative team with a friendly atmosphere.



Ready to embark on an exciting career journey in Lisbon Apply now to become a valuable part of our customer service team! Your adventure in an engaging and supportive environment awaits!

Remote Work :

No