Customer Service Rep
Customer Service Rep
Posted on :
24-09-2024
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Job Description
Job description:
- Handling customer support emails and calls
- Contacting leads via phone calls emails and other communication channels
- Implementing a structured followup process to keep potential customers engaged and informed
- Providing information answering questions and addressing concerns to educate leads about our offerings
- Following up on open leads
- Thoroughly understanding our products and services to effectively communicate their value and benefits to potential customers
- Arranging surveys of leads along with our operations team
- Managing the companys contact form and live support
- Getting order confirmations from customers via email and phone
- Customer support calls and feedback
- Handling lost & delayed packages
- Handling all shipping & courier related queries & problems
- Being the company POC for our shipping partners
- Handling return orders and advising our partner courier company accordingly
- Managing web apps and operations
- Coordinating with external parties and agencies for smooth operations
- Other administrative tasks that will come up
- Keeping and maintaining records of customer interactions transactions comments and complaints
- Ensuring customer satisfaction and provide professional customer support
- Receiving and interpreting feedback from customers
Must have:
- Bachelors degree preferably in English
- 1 year of experience in customer service and operations
- Preferred: lead conversion ecommerce or retail background
- Excellent and impeccable English & grammar
Position: fulltime & officebased
Employment Type
Full Time
Key Skills
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