French Speaking Content Moderator

We are a prominent global company in the digital and technology space known for delivering cuttingedge solutions and exceptional customer service across various platforms. Our Sofia office is integral in managing and moderating content across several European markets ensuring a safe and engaging online experience. As part of our growing operations we are seeking a FrenchSpeaking Content Moderator to help maintain platform standards and promote a secure online environment.

Role Overview:

As a FrenchSpeaking Content Moderator your primary responsibility will be reviewing and moderating usersubmitted content to ensure it adheres to community guidelines and policies. Youll play a vital role in identifying and addressing any inappropriate or harmful content while fostering a positive user experience. Fluency in both French and English is crucial as youll be handling content and communicating with users in both languages.

This role offers a hybrid working arrangement with 2 days in our Sofia office and 3 days remote work providing you with flexibility while maintaining collaboration with the team.

Key Duties:

• Content Review: Monitor and moderate a variety of content types including text images and videos in French ensuring they comply with community guidelines and platform standards.
• Policy Adherence: Implement content moderation policies by removing or flagging content that violates rules and escalating cases as necessary.
• User Support: Respond to user inquiries and contentrelated issues providing assistance in both French and English.
• Accuracy & DecisionMaking: Ensure high accuracy in content moderation and make informed decisions regarding potentially harmful content.
• Escalation of Issues: Work closely with internal teams to resolve complex or sensitive content moderation cases.
• Monitoring Trends: Track emerging trends in content and user behavior providing insights to improve moderation strategies.
• Recordkeeping: Accurately document moderation actions and decisions using internal systems.
• Process Improvement: Offer feedback and recommendations on content moderation processes contributing to the continuous improvement of community guidelines.

Requirements:

• Bilingual Proficiency: Fluent in both French and English with strong written and verbal communication skills.
• Customer Interaction Experience: Experience in customer service or support is a plus particularly in handling complaints or inquiries.
• DetailOriented: Ability to maintain a high level of accuracy in identifying and addressing inappropriate content.
• Critical Thinking: A problemsolving mindset with the ability to make sound decisions under pressure.
• Time Management Skills: Ability to handle multiple tasks efficiently in a fastpaced environment.
• Technologically Competent: Comfortable using content moderation tools digital platforms and office software like Microsoft Office.
• Collaborative Mindset: Strong team player with the ability to work well with colleagues across departments.

What We Provide:

• Flexible Work Schedule: A hybrid work model that allows you to split time between 2 days in the office and 3 days working remotely offering a healthy worklife balance.
• Career Development: Clear pathways for growth and career advancement in a fastgrowing company.
• Competitive Compensation: An attractive salary based on your experience and expertise.
• Comprehensive Benefits: Full access to health and life insurance as part of a broad benefits package.
• Learning Opportunities: Training and professional development programs to enhance your skills and career progression.
• Supportive Culture: A collaborative and inclusive work environment with teambuilding activities and a diverse international workforce.

Relocation Support:

For candidates moving to Sofia from abroad we offer a relocation package to make your transition as smooth as possible. Details will be discussed during the interview process.

Why Choose Us

This is a fantastic opportunity to leverage your French and English language skills in a dynamic content moderation role within the digital industry. Youll be part of a diverse fastgrowing international team with the flexibility of hybrid working all while helping ensure a safe and engaging online community. Additionally youll get to enjoy the vibrant culture and lifestyle that Sofia Bulgaria has to offer.

Remote Work :

No