Turkish Advisors Support In Lisbon
Turkish Advisors Support In Lisbon
Posted on :
24-09-2024
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Job Description
Key Responsibilities:
- Provide highquality support to SMB clients across multiple channels (chat email and phone) in both Turkish and English.
- Make outbound calls for email inquiries and when necessary for chat ensuring timely and effective query resolution.
- Offer pre and postsales support for selfservice products.
- Guide clients through product and tool usage to enhance their experience.
- Identify common trends and recurring problems that affect multiple SMB clients and provide solutions to address these challenges.
- Collaborate with internal teams to ensure client issues are resolved quickly and efficiently.
Requirements:
- Native Turkish speaker with a strong command of English (B2).
- Excellent communication and problemsolving skills.
- Ability to handle multiple channels of communication (chat email phone).
- Strong customer service focus with the ability to manage and resolve client queries.
- Proactive approach to identifying client needs and improving their experience with the platform.
Benefits:
- Full training provided over 15 working days.
- Work in a dynamic and collaborative environment.
Remote Work :
No
Employment Type
Full Time
Key Skills
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