Turkish Advisors Support In Lisbon

Key Responsibilities:

• Provide highquality support to SMB clients across multiple channels (chat email and phone) in both Turkish and English.
• Make outbound calls for email inquiries and when necessary for chat ensuring timely and effective query resolution.
• Offer pre and postsales support for selfservice products.
• Guide clients through product and tool usage to enhance their experience.
• Identify common trends and recurring problems that affect multiple SMB clients and provide solutions to address these challenges.
• Collaborate with internal teams to ensure client issues are resolved quickly and efficiently.

Requirements:

• Native Turkish speaker with a strong command of English (B2).
• Excellent communication and problemsolving skills.
• Ability to handle multiple channels of communication (chat email phone).
• Strong customer service focus with the ability to manage and resolve client queries.
• Proactive approach to identifying client needs and improving their experience with the platform.

Benefits:

• Full training provided over 15 working days.
• Work in a dynamic and collaborative environment.

Remote Work :

No