VDH IT Trainer 2

Requires only 1 day in the office in Richmond VA

Position: LMS Training Coordinator

Client: State of Virginia VDH

Location: 109 Governors Street Richmond VA(REMOTE)

Duration: 12 MONTHS

• The position reports to the Manager of the Office of Information Management (OIM). The contractual employee must be able to satisfactorily function with a high degree of independence and must be able to appropriately handle personal health information according to unit/division/agency policies and procedures.
• The employee must be able to act independently as a representative for the Ryan White Part B Provide Enterprise Support Team. This position includes end user training support and the creation/posting of training materials to support Provide Enterprise. This position does not have a supervisory role.
• The Virginia Department of Health (VDH) is seeking a highly qualified candidate for the position of Ryan White Part B IT Trainer within the Division of Disease Prevention HIV Care Services unit. This position requires an understanding of adult learning behavior. A basic knowledge of the Ryan White Part B HIV/AIDS program is essential (training will be offered if needed).

Under supervision the incumbent will:

• Determine skill gaps and training needs in consultation with district regional and OIM staff.
• Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies content and delivery that best fits the needs of the users.
• Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
• Create and curate training materials.
• Deliver trainings and offer followup support for ongoing learning.
• Provide helpdesk support.
• Coach staff through troubleshooting computer hardware and software issues.
• Using deep program subject matter expertise advise staff regarding program workflow best practices.
• Travel to deliver onsite training as deemed necessary.
• Deliver online webbased training on both a scheduled and asneeded basis.
• Provide office hours for impromptu training requests.

MINIMUM REQUIREMENTS

• Education preferred: Bachelors degree in education Management Information /Systems Communications Business or a related field.
• Education required: Work experience in lieu of education along with a High School Diploma or GED can be accepted at a hiring managers discretion.
• Knowledge of adult learning and instructional design.
• General working knowledge of MS 365 applications including Word PowerPoint Excel Outlook Forms SharePoint Teams and more.
• Experience leading building of training materials such as videos presentations or job aids.
• Experience troubleshooting hardware and software handson or from a helpdesk.
• 4 Years of related professional experience.
• 3 years of experience advising and influencing internal stakeholders (leadership technical trainers etc.).
• Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.
• Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.
• Must be a selfstarter and a team player with a positive attitude.
• Ability to coach and influence internal key stakeholders.
• Work 40 hours a week during regular business hours; adjust work hours location and job duties; and participate in training to meet public health business needs including emergencies

PREFERRED QUALIFICATIONS:

• Preference will be given to applicants who in addition to meeting the minimum qualifications possess the following:
• Knowledge and experience working with a local health department or Virginia Department of Health;
• Knowledge of the Ryan White HIV Part B Program;
• Experience using Provide Enterprise System is highly desired for this position;
• Excellent written and verbal communication skills and effective problem solving analytical thinking and organizational skills;
• Proficient computer skills including Microsoft Office applications (Excel Access PowerPoint and Word);
• Strong interpersonal and communication skills (both verbal and written);
• Strong attention to detail and the ability to manage multiple projects;
• Knowledge and application of guidelines for HIPAA;
• Skill in establishing rapport and having empathy with clients.
• Ability to contribute to a teambased approach focused on patient care.
• Demonstrates problem solving leadership conflict management and teambuilding skills to ensure a productive work environment and achievement of goals.
• Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program; and
• Contract Agency will address any disciplinary issues related to time and attendance or performance.
• Occasional travel may be required; candidate must have a valid drivers license.
• Hybrid work accommodation at least one day a week in the office