Salesforce Partner Portal BA
Salesforce Partner Portal BA
Posted on :
23-09-2024
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Job Description
Title: Salesforce Partner Portal BA
Location: Cupertino CA (Hybrid)
Duration: 6 months
Implementation Partner: Infosys
End Client: To be disclosed
JD:
Location: Cupertino CA (Hybrid)
Duration: 6 months
Implementation Partner: Infosys
End Client: To be disclosed
JD:
- Work closely with the business teams to become functional experts in key channel sales processes and Partner Portal requirements.
- Effectively leading discussions with various partners and intelligently asking probing questions that get to the real business needs (asking why and not just taking requirements at face value) will be essential to success in this role.
- Understand the strategy and the changing needs of the business via business workshop facilitation and roadmap development for future state. This will involve working with global management teams and colleagues across geographies to build the Partner Portal
- You will focus on recommending process innovation and efficiencies through current state process analysis user experience observations industry trends standard methodologies (Design Thinking Agile) leadingedge technology and process improvement ideas to challenge the status quo and deliver extraordinary customerfocused solutions.
- We propose solutions beyond what has been requested by our business partners. You will work on building deploying and scaling Partner Portal
- Set up success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables then ongoing tracking against these success criteria for Partner Portal
- Manage the Salesforce application and be the expert to define design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between outofthebox Salesforce functionalities and business processes.
- Manage User Acceptance Testing with end users including writing scripts and securing user acceptance sign offs.
Skills required
- Organized with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables.
- Resilient and tenacious with a propensity to persevere.
- Problem solving and root cause identification skills.
- Flexibility to work in ambiguous situations highly matrix environments and support other crossprogram workstreams as necessary.
- Ability to be detail oriented and can separate priorities from distractions. You are able to analyze business requirements to determine the most effective approach to serving the needs of the organization .
- High level of professionalism energy and sense of urgency to make things happen.
- Ability to establish and maintain trust credibility and build strong relationships.
- Ability to influence others and move toward a common vision or goal.
- Lead by example and support encourage and develop team members.
- Exceptional written and verbal communication and presentation skills to audiences of varying seniority.
- Excellent active listening skills
- Selfmotivated individual who thrives working in a global matrixed fastpaced environment.
- Experience working on projects with teams based outside the US including international engagements.
Related Technical Skills required
- Strong knowledge of Partner Portal
- 5 years of experience as a business analyst and admin role leading enterprisescale PRM projects.
- Deep understanding of Salesforce Platform functionality and best practices.
- Strong experience in implementation; ability to determine whether requirements are configuration customization and/or integrations with external systems
- Experience with Agile / Scrum delivery models
- Prior experience in SLDC project management and analysis including scoping / timeline management documenting use cases process flows/swim lane diagrams requirements user acceptance testing change management etc.
- Working knowledge of process documentation & project management software
- Experience working with largescale complex datasets and using salesforce data tools.
- Superior ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insight
- Keen understanding of system security and controls
Education:
- BS or equivalent degree in Business management Computer Science Engineering or related discipline required. MBA degree preferred.
Salesforce certifications:
- Business Analyst
- Salesforce Administrator Certification (preferred)
- Agile SCRUM Master certification (preferred)
- Salesforce Sales Cloud Consultant Certification (preferred)
Employment Type
Full Time
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