Network Executive
Network Executive
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Job Description
Salary: 24000 pa depending on experience
Role type: Permanent
Location: London or Peterborough area
Reporting to: Head Of Network
About Hometree
Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015 Hometree began its journey in the home cover market. Today We are spearheading the shift towards a future where home energy systems are decentralised digitised and reliant on renewable sources such as heat pumps solar panels batteries EV chargers and smart controls. This innovative approach is not just about sustainability; its about empowering homeowners to manage their energy more efficiently and costeffectively thereby setting new standards in energy consumption.
We operate across three dynamic divisions:
Financial Services: Here youll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.
Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cuttingedge sustainable energy solutions necessary for reaching netzero emissions.
Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.
At Hometree Group we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions and we need passionate individuals to support them at every step. Join us during this exciting time and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.
Key Achievements
85m Capital Raised Weve raised over 85m todate from leading global investors including Legal & General Capital and specialist energy VCs
5 Acquisitions Weve expanded our operations by acquiring four key companies across financing (Hometree Finance formerly Bewarm) home cover (Your Repair) and installations energy services (Geowarmth The Little Green Energy Company and IMS).
100k Homes Covered We cover over one hundred thousand homes across the UK
250 Employees We have over 250 passionate employees transforming the industry across the Group one home at a time
The Role
The Network Executive will support the Head of Network Operations in executing the strategy to have the UKs most engaged network of contracted tradespeople. They are also responsible for helping build manage and retain the network to enable the delivery of marketleading resolution times to customers. The Network Executive is the key relationship contact between Hometree and our subcontractors.
Responsibilities:
- Cost Control: Ensure efficient costeffective repairs and handle payment discussions with subcontractors.
- Relationship Management: Act as the primary contact for subcontractors resolving issues and maintaining a network of committed tradespeople.
- Performance Management: Assess metrics for value and customer experience conduct performance reviews and manage engineer performance.
- Recruitment & Coverage: Identify recruitment needs through data ensure full UK coverage and support new engineers during onboarding.
- Compliance: Maintain uptodate documentation and qualifications for engineers to prevent service interruptions.
- Communications: Work with Marketing to draft and distribute updates on processes safety industry news and promotions.
- Collaboration: Coordinate with repairs Tech and Product teams to improve processes and automate systems.
What were looking for:
Our ideal colleague will exhibit all of the following attributes:
- Experience: 12 months working in a fastpaced Operations team with high volumes and multiple systems.
- Organisation: Highly organised and able to prioritise operational tasks for the best customer output.
- Initiative: A selfstarter with a customercentric mindset who gets a kick from resolving customers problems.
- Decisionmaking: Confidence in making decisions and clearly communicating the reasoning and process behind the outcome.
- Discipline: Disciplined and organised with a keen eye for detail and an ownership mindset ensuring no stone is left unturned in delivering great service.
- Multitasking: Enjoy multitasking and comfortable switching between calls emails systems and tasks.
- Interpersonal skills: Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone in person or in writing.
- Resilience: Resilient and able to handle difficult situations calmly and assuredly with customers over the phone working to find the best outcome.
- Team player: Positive attitude enjoys working collaboratively to resolve issues and stays calm and focused on resolving the issue for customers and engineers.
Extra Credit:
- Similar experience in insurance heating maintenance and repairs company
Our Recruitment Process:
- Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
- Assessment day Group activity and Competency based interview face to face : Take part in our group activity. Following this you will engage in a detailed discussion about your past experiences with our Repairs & Network Management Team.
Perks of the job
We have an ever expanding list of benefits that currently includes:
- 25 days holiday plus bank holidays and your birthday
- Hybrid working Spend 2 days per week with your team in our collaborative London office (its dog friendly too!)
- Free boiler & home emergency cover with Hometree plus 40% discount for friends & family
- Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness wellness and nutrition apps.
- 300 Home office allowance
- Support for your mental health and wellbeing via Oliva
- Menopause support from Stella including friends & family access
- Cycle to work scheme
- Regular team socials including Summer and Winter parties.
FCA Code of Conduct
At Hometree we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.
As a prospective member of our team you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers the preservation of market integrity and the promotion of healthy competition within the financial services industry.
Equal Opportunity Employer
At Hometree we are committed to creating an inclusive and representative environment. We know that different experiences perspectives and backgrounds make for a better workplace and a better planet. Together we celebrate differences and promote a culture where you can bring your full self to work.
We promise to give you the same opportunities as everyone else and we wont discriminate against you at any point in the hiring process or the working day. This includes how we source talent our interview process our conditions of employment feedback and everything in between
Employment Type
Full Time
