Client Onboarding Speacilist Hospitality SaaS
Client Onboarding Speacilist Hospitality SaaS
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Take over customer relationship as soon as the sales are closed/ contract is signed.
- Coordinate setup requirements internally and with the customer.
- Complete software set up onboard customers successfully.
- Provide training to the customer and then hand over the customer to the customer support team for ongoing email and phone support.
- Maintain a relationship with the customer on a regular basis. Brief them of new features.
- Crosssell and Upsell to the customer over time.
- Responsible for contract renewals.
- Own overall relationship with assigned clients
- Ensure retention and satisfaction of all assigned clients
- Aid clients in achieving their goals
- Must have worked in a SaaS company in any role/ discipline.
- Must have software setup training and customer onboarding experience.
- Upsell customers to switch to higher software plans.
- Excellent computer skills including Microsoft Office suite Gsuite by Google CRM like Hubspot/ SalesForce. You will also be using Excel Word Powerpoint Google Drive and email.
- Prior project management experience. Ability to use modern project management tools.
- Experience with at least one of the following: Asana Monday Basecamp Airtable
- Must have experience using customer support tools like Zendesk Freshdesk etc.
- Selfstarter Disciplined and Organized to prepare maintain and update your own project plan tasks and reporting.
- Analytical
- Demonstrated ability to increase customer satisfaction
- Preferred prior experience in sales or a track record of achieving KRAs
- Associate degree or equivalent
customer relationship management,saas industry experience,self-starter,sales experience,contract renewals,increase customer satisfaction,monday,e-mail management,zendesk,computer skills,basecamp,sales,organized,crm (hubspot/salesforce),onboarding,customer support,customer support tools,training,microsoft office suite,customer success,customer support tools (zendesk, freshdesk),analytical,disciplined,upselling,cross selling,cross-selling,associate degree,gsuite,b2b saas,saas,google drive,project management,account management,excel,email,powerpoint,increasing customer satisfaction,asana,airtable,freshdesk,software setup,crm,hospitality industry,project management tools (asana, monday, basecamp, airtable),word,customer onboarding
Employment Type
Full Time
