IT Support Executive
IT Support Executive
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview:
Key Responsibilities:
- Responding to support requests and providing technical assistance to users
- Diagnosing and resolving hardware software and networking issues
- Installing configuring and maintaining computer systems and software
- Assisting with IT equipment setup and maintenance
- Ensuring security and privacy of systems and user data
- Documenting support activities and maintaining technical documentation
- Collaborating with IT team members to resolve complex issues
- Providing training and guidance to users on IT tools and systems
- Managing user accounts permissions and access rights
- Conducting regular system audits and maintenance tasks
- Assisting with IT projects and initiatives as needed
- Staying updated on technological advancements and industry trends
- Ensuring compliance with IT policies and procedures
- Participating in oncall support and rotational shift duties
- Communicating effectively with users and stakeholders
Required Qualifications:
- Bachelor s degree in Computer Science Information Technology or related field
- Proven experience in IT support or a similar technical role
- Proficiency in troubleshooting hardware software and network issues
- Strong understanding of operating systems (e.g. Windows macOS Linux)
- Knowledge of IT security principles and best practices
- Excellent communication and customer service skills
- Ability to prioritize and manage multiple tasks efficiently
- Certifications such as CompTIA A Microsoft Certified IT Professional (MCITP) or equivalent
- Familiarity with ticketing systems and remote support tools
- Capability to work independently and as part of a team
- Adaptability and willingness to learn new technologies
- Analytical thinking and problemsolving abilities
- Attention to detail and accuracy in work
- Good understanding of ITIL framework and best practices
- Experience with cloudbased technologies and services is a plus
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Employment Type
Full Time
