Customer Relation Executive - Tourism Industry - Thoraipakkam - Immediate Hiring
Customer Relation Executive - Tourism Industry - Thoraipakkam - Immediate Hiring
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Salary Not Disclosed
1 Vacancy
Job Description
We are hiring Customer Relation Executive for a leading Tourism Brand
Overview:
Key Responsibilities:
- Managing customer inquiries and concerns via phone email and inperson interactions
- Providing detailed information about travel packages itineraries and destination options
- Assisting customers in booking reservations flights accommodations and transportation
- Addressing customer complaints and resolving issues in a timely and efficient manner
- Developing and maintaining strong relationships with existing and potential customers
- Collaborating with internal teams to ensure seamless customer experiences
- Collecting and updating customer information in the database
- Monitoring customer feedback and implementing improvements based on insights
- Developing promotional strategies to attract new customers and retain existing ones
- Ensuring compliance with industry regulations and standards
- Preparing reports on customer feedback satisfaction and trends
- Participating in training and development programs to enhance skills and knowledge
- Keeping abreast of industry trends and competitive offerings
- Contributing to the development of marketing materials and campaigns
- Attending industry events and conferences to network and promote services
Required Qualifications:
- Bachelors degree in Hospitality Management Tourism Business Administration or related field
- Prior experience in a customer service or sales role within the tourism or hospitality industry
- Excellent communication skills both written and verbal
- Strong interpersonal abilities and a customercentric mindset
- Proficiency in using reservation and booking systems
- Knowledge of popular travel destinations attractions and travel trends
- Ability to multitask and prioritize in a fastpaced environment
- Problemsolving skills with a focus on delivering effective solutions
- Understanding of customer relationship management principles
- Ability to work flexible hours including weekends and holidays
- Knowledge of foreign languages is a plus
- Familiarity with industry regulations and compliance standards
- Attention to detail and accuracy when handling customer information and bookings
- Proficiency in MS Office and customer management software
- Enthusiasm for travel and a passion for providing exceptional customer service
sales,travel destinations,tourism,problem-solving skills,interpersonal abilities,multitasking,reservation systems,customer service,relationship management,problem-solving,foreign languages,customer management software,tour operators,reservation system,booking systems,travel trends,communication skills,business administration,communication,ms office,industry regulations,hospitality management,customer relationship management,interpersonal skills,interpersonal,reservation and booking systems,problem solving
Employment Type
Full Time
