German speaking Customer Support Agent
German speaking Customer Support Agent
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Salary Not Disclosed
1 Vacancy
Job Description
- Customer Interaction: Respond to customer inquiries across chat email and phone channels covering a variety of topics including products (sports casino poker) and cashier operations.
- ProblemSolving: Assess specific customer concerns and take appropriate action to address and resolve their needs.
- Collaboration: Work closely with teams based in different locations to achieve common goals.
- Reporting: Identify and report system irregularities and customerfacing issues to the relevant department.
- Service Excellence: Adhere to Standard Operating Procedures (SOP) and maintain a commitment to delivering highquality service.
- Language Skills: Proficiency in German (C1 level) and businesslevel English.
- Communication: Excellent written and verbal communication skills with a strong level of interpersonal skills.
- Calm Under Pressure: Ability to remain calm and composed under pressure confidently handling a wide range of customer inquiries.
- Adaptability: Perform well in a fastpaced multicultural and dynamic environment.
- Personality: A flexible creative and driven personality that thrives in a multitasking environment.
- TechSavvy: General computer knowledge including MS Office and Internet.
- Interest: A passion for sports casino and poker products is a plus; relevant training will be provided.
- Schedule: Shift rotation from MonSun between 7AM and 11PM
- Permanent Contract: Stability with a permanent working contract.
- Food Allowance: Monthly food allowance to support your living expenses.
- Health Insurance: Comprehensive health coverage.
- Birthday Leave: Enjoy 1 extra day of leave on your birthday each year.
- Referral Program: Benefit from referring friends to the company.
- Hybrid Work Model: Work from home 3 days a week and 2 days in the office on average.
- Additional Benefits: Access to LinkedIn Learning Employee Assistance Tool complimentary fruit and coffee in the office local partner protocols and much more!
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Employment Type
Full Time
Company Industry
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