Customer Service Coordinator Alt Saturday Changi
Customer Service Coordinator Alt Saturday Changi
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Assist customers with daily cargo bookings on various airline products ensuring smooth processing and accurate documentation.
- Book and confirm capacity with airlines keeping customers informed of their shipment status.
- Understand and communicate the specific requirements of different airline products to customers providing tailored advice as needed.
- Manage the administrative tasks related to cargo bookings including entering flight reservations into the system and ensuring data accuracy.
- Liaise with customers warehouse teams carriers customs and other relevant parties to fulfill shipment requirements.
- Track and monitor the status of shipments updating customers promptly on any changes or issues.
- Maintain strong customer relationships addressing inquiries and concerns in a timely and professional manner.
- Collaborate with the Billing Team to ensure accurate and timely invoicing.
- Perform other related duties as assigned.
- At least 1 year of experience in a related field such as airfreight customer service or coloading.
- Minimum educational qualifications of O & N Levels.
- Familiarity with the CCN system.
- Proficiency in MS Office and Excel.
- Strong communication skills with a customer service orientation.
- Ability to adapt to changes demonstrate meticulous attention to detail and work independently with minimal supervision.
- Able work shifts and weekends as required.
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Employment Type
Full Time
Company Industry
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
