Client Service Representative
Client Service Representative
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Job Description
Client Service Representative
Number of Positions: 10 Nos.
Location: Chennai
Shift timing: Night Shift IST 9pm to 6am IST)
Position Summary:
Client Services Representative to provide excellent customer service and support to our clients. The successful candidate will handle client inquiries resolve issues and ensure clients are satisfied with our services. The ideal candidate will have strong communication skills be detailoriented and have strong customer service orientation.
Responsibilities:
- Respond to client inquiries through email phone and chat support channels
- Provide accurate and timely information to clients regarding their accounts and services
- Troubleshoot and resolve client issues and escalate to the appropriate department when necessary
- Assist clients with setting up new accounts and services
- Proactively reach out to clients to ensure satisfaction with our services and address any concerns
- Maintain accurate and uptodate client records and documentation
- Work collaboratively with internal teams to ensure client needs are being met
- Continuously improve knowledge of our products
Qualifications :
- High school diploma or equivalent; college degree preferred
- 2 years of experience in a customer service or client support role
- Strong written and verbal communication skills
- Ability to multitask prioritize and manage time effectively
- Excellent problemsolving skills
- Proficient in Microsoft Office and experience with customer service software and tools
- Ability to work independently and as part of a team
- Strong customer service orientation and a positive attitude
Additional Information :
Benefits:
- Group Health Insurance
- Leave Encashment on Gross
- Yearly Bonus
- 12 Paid Indian & US Holidays
All Care Therapies is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate based on race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
