Service Desk Engineer
Service Desk Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Good Communication with International Voice Support experience.
- Experience in Troubleshooting Active Directory RSA Token VPN Citrix VDI related issues.
- Basic knowledge on MS office.
- To maintain high login Efficiency (Availability) for customers
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent Tech Monitoring) regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT) rejected resolutions or Reopen Cases
- To update worklogs and follow shift for escalation process and process compliance.
- Important to serve the Customer will all the queries that are raised from time to time.
- Adhering to the assigned shifts and calls.
good communication,vpn,international voice support,customer,citrix,vdi,troubleshooting,active directory,ms office,rsa token
Employment Type
Full Time
