We are working with a leading Outsourcing/BPO consultancy that assists businesses in creating positive interactive and successful customer interactions using a blend of human touch and technology. Together were looking for a Sales Team Manager to join their team in Gda sk.
Position: Sales Team Manager with German
Location: Gda sk Poland
Work Model: onsite
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Managing daytoday operations
- Ensuring consistent quality and productivity
- Coaching shadowing and employee support
- Support in process development
- Conducting feedback and conversations with employees
- Monitoring reporting and analysis of KPIs relevant to the project
REQUIREMENTS:
- 3 years of experience in customer service in sales/technical areas
- Very good knowledge of the German language (min B2) and a very good command of the English language (written and spoken)
- The ability to identify training needs and support program development
- Excellent organizational skills and attention to detail
- Experience in team management in the Call Center environment
- Multitasking and prioritization
OFFER:
- Possibility of cooperation with leading business partners
- A committed and motivated team
- Opportunity to develop and cocreate a new project
- Internal training and learning opportunities
- Fixed remuneration with bonus option
- Career opportunities in an international company
- A modern office in the Olivia Business Center complex
- Free fruit drinks and private medical care
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