Production Support Technical yst - The Cigna Group

Job Title: Technical Analyst (Production Support & QA)

Location: Riyadh

Reports to: CIO KSA

Job Summary:
The Technical Analyst will be responsible for managing production support performing detailed systems analysis and supporting quality assurance testing. This role involves identifying analyzing and resolving production issues ensuring smooth system operations and enhancing the quality of software releases. The ideal candidate will possess strong problemsolving skills technology analysis capability and a deep understanding of system functionality.

Key Responsibilities:

Production Support Management:

• Act as the primary point of contact for production incidents ensuring prompt investigation and resolution.
• Monitor and maintain system performance addressing issues to minimize downtime.
• Collaborate with development teams to identify troubleshoot and resolve production problems.
• Track and document incidents root causes and solutions.

Systems Analysis:

• Conduct thorough systems analysis to assess existing functionality identify areas for improvement and document technical requirements.
• Work closely with stakeholders to understand business needs and translate them into technical specifications.
• Review system configurations and processes to ensure they align with business objectives.
• Propose and design system enhancements or optimizations to improve overall efficiency.

Quality Assurance Support:

• Collaborate with QA teams to define and execute test cases ensuring that new features and fixes are properly validated.
• Participate in system integration regression and user acceptance testing (UAT) to ensure the stability and functionality of the system.
• Identify gaps in testing processes and recommend improvements.
• Ensure proper documentation of test results defects and resolutions.

Collaboration & Communication:

• Work closely with crossfunctional teams including developers QA engineers and business stakeholders to ensure alignment.
• Clearly communicate system changes technical details and production support status to nontechnical stakeholders.
• Manage relationships with thirdparty vendors and service providers as needed for system support.

Continuous Improvement:

• Identify opportunities for automation in the production support process.
• Contribute to the continuous improvement of systems and processes by proposing innovative solutions.

Key Objectives:

• Ensure timely resolution of production issues to minimize downtime and disruption to business operations.
• Provide detailed systems analysis and technical documentation that clearly outlines functional requirements.
• Support QA testing to ensure the delivery of highquality system releases.
• Maintain excellent communication and collaboration across teams to drive successful project outcomes.

Qualifications:

• Bachelors degree in Computer Science Information Technology or related field.
• 35 years of experience in technical analysis production support systems analysis or a related role.
• Strong knowledge of systems architecture software development processes and QA testing practices.
• Experience with production support tools issue tracking software (e.g. Jira ServiceNow) and testing frameworks.
• Excellent problemsolving skills and attention to detail.
• Strong communication skills with the ability to work effectively with both technical and nontechnical stakeholders.

Preferred Skills:

• Experience with scripting languages (e.g. Python Shell) and automation tools.
• Knowledge of database management (SQL NoSQL) and cloud infrastructure.
• Familiarity with DevOps practices and tools (CI/CD containerization).

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: confidential for support. Do not email confidential for an update on your application or to provide your resume as you will not receive a response.