Guest Relations Specialist German-speaking mfd

Explore a new world of possibilities:

**At HomeToGo were on a mission to make incredible a

Your future contribution:

As HomeToGos Guest Relations Specialist you will be the human connection to our product and deliver effective solutions that satisfy travelers around the world. Your customercentric mindset will help you deliver firstclass customer service to our travelers and work on projects that aim at improving guest experience. This is an exciting opportunity to work with an international team that drives the voices of our guests forward.

How youll add value:

• The focus of the role is to provide an outstanding experience for our guests across multiple platforms including phone and email.
• During your first month you will:
  • Get to know our
  • Learn about the foundation and tools needed to shine and excel in your role
• Within the first 60 days you will support the Customer Experience team to improve our daytoday work bringing new ideas and suggestions.
• At all times you will aim to effectively resolve issues in a timely manner
• After 6 months in your role you will have the opportunity to take on more responsibilities. You will be able to participate in different projects and collaborate with other teams to continually evolve our products and pave the way for your development and growth at HomeToGo.

Youll be successful in this role if you:

• Have a true passion to provide amazing guest experiences
• Have strong writing and speaking skills in German and English
• Are an empathetic person with strong
• Are proactive eager to learn and to execute innovative ideas
• Love working with people and
• Have experience in the travel industry is a plus

Note: We operate a rolling recruitment approach no deadlines just opportunities. Should the volume of applications b

Why HomeToGo

Your journey with HomeToGo is a two way street weve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work including:

• The essentials: Competitive
• Career growth: 360 feedback open feedback culture buddy and mentorship programs from an international team of passionate industry experts
• Personal development: German & Lithuanian language courses internal and external workshops & trainings
• Startup spirit: Driven by our : We are fast nimble and resultsdriven embodying a startup mentality even as a global public
• Flexible work approach: Officeled and remote friendly approach; employees are offered for up to 50% of the year including work from abroad benefits. Plus access to a
• Climate action: Committed to being a pioneer in green travel: Weve achieved an industryleading Low Risk ESG Rating (16) awarded by Morningstar Sustainalytics and are a proud member of
• And so much more

*Certain conditions apply

About us:

HomeToGo is the SaaSenabled marketplace with the worlds largest selection of vacation rentals listing millions of offers from thousands of trusted partners including Vrbo and TripAdvisor. From vacation homes cabins beach houses apartments condos house boats castles farm stays and everything in between HomeToGo

Founded in 2014 HomeToGo operates localized apps & websites in 25 countries across Europe North America South America Australia and AsiaPacific. HomeToGo also operates brands such as AMIVAC atraveo Casamundo edomizil EscapadaRural Kurzurlaub Kurz Mal Weg and Wimdu.

HomeToGo is an Equal Opportunity Employer

We are