Customer Service Agent - ASAP Fluent In Deutch Andor Polish
Customer Service Agent - ASAP Fluent In Deutch Andor Polish
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Job Description
Our global client is seeking skilled and bilingual Customer Service Staff members to join their team for a projectbased assignment in Poland. The ideal candidate should be proficient in both Dutch and/or Polish languages. As well as English proficiency B2.
As part of the Customer Support team you are in a position to provide high quality user experience to global users and content creators of a popular mobile/videoediting app. In this role you will
Primary Duties and Responsibilities:
- Help resolve user issues via inapp tickets/email and chat efficiently and accurately.
- Navigate different users by making use of established SOPs; you will raise gaps and missing process steps when you find them
- Communicate effectively and professionally in your interactions with users.
- Periodically make outbound calls to conduct followthrough resolution where needed. And other tasks required.
QUALIFICATIONS:
- Education: High school diploma or equivalent is required; a degree in communications business or a related field is a plus.
- These two languages are great if you have them otherwise either one of them:
- Native or almost native in Dutch or Polish.
- English proficiency B2.
- Good English communication skills (you will ace our English test!)
- Familiar with social media platforms and other mobile/videoediting applications
- Prior customer support experience is a plus but not required. Fresh graduates are welcome to apply
Workplace: Milionowa 4B 93102 d
Job Type: Fulltime
Benefits:
- Health insurance
- Promotion to permanent employee
Schedule:
- Holidays
- Night shift
- Weekends
This is great opportunity to start a career or pivot to something different.
Remote Work :
No
Employment Type
Full Time
