istant Manager - CSM
istant Manager - CSM
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Job Description
Key Responsibilities:
Drive Customer Success Outcomes: Implement a customerfirst approach by setting and tracking OKRs and KPIs and focus on owning revenue generation through Customer Success Management by driving upsell crosssell and renewals on a monthly basis.
Define and Optimize Customer Lifecycle: Map and optimize customer journeys develop feedback mechanisms standardize processes for each stage create segmentspecific strategies and continuously seek improvement opportunities.
Manage Customer Success Activities: Oversee onboarding training and support manage customer success teams and measure and analyze the effectiveness of initiatives to ensure consistent revenue growth.
Qualifications:
Knowledge: Deep understanding of the SaaS industry recurring revenue models and business development.
Education & Work Experience: Over 3 years in business growth with proven revenue achievement including a blend of postsale and sales experience and the ability to create and execute strategic initiatives.
Behaviour: Passionate about continuous learning adaptable and a visionary mindset.
Skills: Strong customer empathy analytical and processoriented with excellent communication and customer engagement abilities.
Abilities: Skilled in influence and negotiation with the capability to understand commercial contracts and a commitment to continuous improvement.
Sales and Revenue: Proven experience in upsell and crosssell strategies with a strong drive to pursue and close renewals revenue opportunities.
Employment Type
Full Time
