Fraud And Security Agent
Fraud And Security Agent
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Job Description
Fraud and Security Agent (September2024)
Job Overview:
We are seeking a detailoriented and analytical Fraud and Security Agent to join our team. This role is responsible for monitoring detecting and preventing fraudulent activities in customer transactions while ensuring a secure environment for our clients. The agent will handle inquiries related to account security provide excellent customer service and investigate potential fraud in a fastpaced call center environment.
Key Responsibilities:
- Monitor transactions for signs of suspicious or fraudulent activity.
- Respond to customer inquiries regarding account security and fraud prevention.
- Investigate and resolve fraudulent cases through detailed analysis and communication with clients.
- Escalate complex fraud cases to higher levels of security when necessary.
- Maintain accurate records of fraud investigations resolutions and reporting.
- Stay updated on the latest trends in fraud and security to mitigate risks.
Qualifications
Experience:
- Previous experience in a fraud prevention or security role preferably in a call center or customer service environment.
- Familiarity with financial transactions digital fraud prevention tools and techniques.
Skills:
- Strong analytical and problemsolving abilities.
- Excellent verbal and written communication skills in English.
- Attention to detail and the ability to work in a fastpaced environment.
- Strong customer service skills with the ability to explain complex security concepts to nontechnical customers.
Technical Skills:
- Proficiency in MS Office and fraud detection software (e.g. fraud management systems).
- Knowledge of cybersecurity principles is a plus.
Work Conditions:
- Shifts may include weekends and holidays as fraud prevention is a 24/7 operation.
- Officebased within a call center environment.
Remote Work :
No
Employment Type
Full Time
