Technical Support Representative
Technical Support Representative
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Job Description
Company Overview:
Voltguard Utilities Ltd is a leading provider of energy solutions for businesses and individuals in the States. We are committed to providing reliable and costeffective energy services to our customers.
Position Overview:
We are seeking a highly skilled Remote Technical Support Representative to join our team in Houston Texas. The ideal candidate will have a strong technical background and excellent customer service skills. As a Technical Support Representative you will be responsible for providing technical support and assistance to our customers ensuring their energy needs are met efficiently and effectively.
Pay: 21.00 $30.00 per hour
Key Responsibilities:
Respond to customer inquiries and provide technical support via phone email and chat
Troubleshoot and resolve technical issues related to energy services
Collaborate with other departments to resolve complex technical issues
Document all customer interactions and resolutions in our CRM system
Provide timely and accurate updates to customers regarding the status of their technical issues
Identify and escalate recurring technical issues to the appropriate teams for resolution
Stay current with industry trends and updates to ensure accurate and effective technical support
Qualifications:
Bachelors degree in a technical field or equivalent work experience is preferred.
Minimum of 2 years of experience in a technical support role
Strong knowledge of energy solutions and related technologies
Excellent communication and interpersonal skills
Ability to troubleshoot and resolve technical issues effectively
Strong attention to detail and ability to multitask
Proficient in Microsoft Office and CRM systems
Must be able to work fulltime
What We Offer:
- Competitive salary and a quarterly bonus
- Company pays 100% of benefits including medical dental vision disability and life insurance
- 401k with generous company match
- Paid Parental Leave & Access to Parently platform
- Hybrid work schedule In office 23 times a week
- Generous time off and paid company holidays
- Company provided latest technology & software tools
If you are a highly motivated and customeroriented individual with a passion for technology and energy solutions we want to hear from you! Join our team at Voltguard Utilities Ltd and be a part of our mission to provide reliable and costeffective energy services to our customers.
Remote Work :
No
Employment Type
Full Time
