Czech Speaking Technical Customer Advisor

We are thrilled to offer an exciting opportunity for a Czech Speaking Technical Customer Advisor to join our team for a Microsoft project in Sofia. This role is perfect for individuals who are passionate about technology and excel in customer service seeking to work in a fastpaced and innovative environment. If you are fluent in Czech have strong problemsolving skills and enjoy assisting customers with technical inquiries we encourage you to apply!

Role Overview:

As a Czech Speaking Technical Customer Advisor your main responsibility will be to provide exceptional technical support to our Czechspeaking customers. You will address a wide range of inquiries regarding Microsoft products troubleshoot technical issues and deliver solutions that enhance customer satisfaction. This position requires onsite presence in Sofia where you will collaborate closely with a dedicated team to provide toptier support and ensure a positive customer experience.

Key Duties:

• Provide Technical Assistance: Offer prompt and effective support to customers experiencing technical difficulties with Microsoft products through various communication channels including chat email and phone.
• Resolve Customer Issues: Quickly identify and resolve customer concerns ensuring timely and effective solutions while maintaining high service standards.
• Develop Product Knowledge: Gain indepth knowledge of Microsoft products and services to deliver accurate and helpful technical support to customers.
• Maintain Professional Communication: Engage with customers in a friendly professional and empathetic manner to build trust and foster positive relationships.
• Accurate Record Keeping: Maintain detailed and accurate records of all customer interactions issues and resolutions within our CRM system.
• Contribute to Feedback: Share insights and feedback with management and technical teams on recurring customer issues and potential areas for process improvement.
• Collaborate with Team Members: Work closely with other team members and departments to ensure seamless customer service delivery and share best practices.
• Adhere to Company Policies: Follow all company guidelines including maintaining customer confidentiality and complying with data protection regulations.

Qualifications:

• Language Skills: Proficiency in Czech (both written and spoken) is required along with good English skills for internal communication.
• Technical Interest: Strong interest in technology with the ability to quickly learn about Microsoft products and services.
• Experience in Customer Support: Previous experience in customer support especially in a technical role is preferred but not mandatory.
• Strong Communication Abilities: Excellent written and verbal communication skills with the ability to simplify and explain complex technical issues to customers.
• ProblemSolving Skills: Strong analytical thinking and a proactive approach to troubleshooting and resolving customer issues.
• Computer Proficiency: Comfortable using computers and familiar with various software applications; experience with CRM systems is an advantage.
• Adaptability and Flexibility: Ability to handle multiple tasks and adapt to a fastpaced work environment effectively.
• TeamOriented: Strong teamwork skills and the ability to collaborate effectively with colleagues.

What We Provide:

• Relocation Assistance: A comprehensive relocation package is available for candidates relocating from abroad or another city including flight tickets to Sofia and accommodation support.
• Competitive Compensation: We offer a competitive salary package that reflects your experience and expertise.
• Health and Life Insurance: Extensive health and life insurance plans to ensure your health and security.
• Career Advancement: Opportunities for professional growth and career advancement within a dynamic company.
• Training Opportunities: Access to ongoing training and development programs to enhance your technical skills and career progression.
• Positive Work Environment: A collaborative and inclusive workplace that values each team members contributions.
• Modern Office Amenities: A contemporary office space in Sofia equipped with all the facilities needed for a productive and comfortable working environment.
• TeamBuilding Activities: Regular teambuilding exercises and social events to strengthen team cohesion and promote a positive company culture.
• Employee Perks: Enjoy special discounts on Microsoft products and services as a valued member of our team.

How to Apply:

If you are a techenthusiastic individual with a strong customer service orientation and fluency in Czech we want to hear from you!

Remote Work :

No