Customer Service Officer
Customer Service Officer
Posted on :
18-09-2024
Employer Active
1 Vacancy
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Job Description
Mon Thurs 8:30 a.m. 6 p.m.
Fri 8:30 a.m. 5:30 p.m.
Alternate Sat 8:30 a.m. 12:30 p.m.
This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation booking of appointment and provide general administrative support (Handle first level of complaints assisting Service Advisors & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).
Job Scope
Attend to the needs of the customer s professionally and quickly such that the customer s waiting time is kept to the minimum.
To assist in completion of payment transaction according to agreed terms before releasing vehicle.
Provide assistance and support to Service Advisors/Call agents/Customer Service Executive
Walkabout in service centres and observe cues from customers
Speak to customers waiting at the service lounge and perform upselling whenever possible
Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.
Do a followup call on noshow booking customers to fix another appointment booking date.
Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting salutation where appropriate announcement of company name and personal name.
Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.
Record messages accurately from customers and followup with SAs to ensure that messages/ calls are replied.
Assist in the daily operation of the reception.
Assist with collation of intake reports.
Assist Customer Service Executive in handling 1st level of complaint cases
Assist with cashiering and document submission to finance and respective managers
Handle nonbooking walk in customers tactfully to uphold customer service level standards at all times.
Any adhoc tasks assigned by customer service Manager
Knowledge & Skills
Preferably Diploma Holders who specialized in Customer Service
Minimum 3 years working experience in relevant customer service industry.
Proactive and independent with positive attitude.
Customer Oriented with good attitude and good team player
Good interpersonal skills to communicate with internal stakeholders and customers
Problem solving skills
Customer Service Officer
Employment Type
Full Time
Key Skills
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