Quality urance Specialist العربية

Quality urance Specialist

Karooooo Cartrack

Posted on : 18-09-2024

Employer Active

1 Vacancy

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Jobs by Experience

1-3years

Job Location

Dar es Salaam - Tanzania

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 18-09-2024

Job Description

Responsibility:

Assess and rate inbound and outbound calls according to company quality standards.
Communicate results to agents and supervisors on a daily basis and provide feedback.
Consolidate agent scores and draft monthly team report.
Provide consolidated feedback to managers and supervisors on a monthly basis.
To train and couch agents when necessary
Be able to communicate with agents and supervisors from the Cartrack Tanzania Office.

Requirements

Bachelor Degree in Business Administration/Computer Science or any other related degree
Experience of 13 years in similar job
Analytical Skills
Coaching Skills
Listening Skills
Experience in Customer Service preferred
Attention to Detail

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Karooooo Cartrack

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